WebMD Phone

The ultimate all-in-one communication system that keeps you more connected to patients.

A phone system designed to help you work more efficiently with more patients

Save time at the front desk

The Smart Caller ID feature displays important details on file for whoever’s on the line, including photos, payments, and upcoming appointments.

Never miss a new patient call

Missed a patient call? Coming this fall, WebMD Phone will automatically send a warm and welcoming text to a potential patient, whether it’s after hours or if you are unable to reach the phone. Plus, manage calls from anywhere with our mobile app!

Premium features for the best value

WebMD Phone uses state-of-the-art technology powered by GoToConnect that gives you the best price with more flexibility and less overhead than traditional phone lines.

Navigate our powerful technology with ease

With 100+ powerful features, WebMD Phone can be customized to best suit your front desk team and daily operations. The system’s simple, easy-to-use interface allows for quick adoption, but you’ll still have access to on-demand support from a top-notch service team.

Keep all of your communications in one place

A full suite of engagement tools connects with a high-quality phone service to help manage patient calls easily. The new WebMD Phone System integrates your phone, two-way text, fax, email, and even video conferencing, and ties it all back to your existing practice number.

More features for less than you pay now

WebMD Phone is the most reliable and cost effective phone service with so many features, we couldn’t list them all!


Better engage with patients based on the information you are seeing like, Name, DOB, Insurance, and more.

Two-Way Texting

Continue important conversations via text message from your desktop application or mobile device using your existing business phone number

Custom Call Trees

Route patients to the right person with a professional sounding call routing system, that is simple to update and change

Call Monitoring Tools

Coach team members and document patient interactions by monitoring and recording calls.

Configurable Hold Music

Give patients listening options, such as marketing messages, special promos, and referral programs.

Virtual Fax

Streamline fax transmissions by sending and receiving them via email.

More features include:

  • Card Analytics
  • Call Filters
  • Call Queues
  • Call Recording
  • Call Transfers
  • Call Waiting
  • Conference Bridge
  • Custom Greetings

  • Dial by Extension
  • Dial Plan Editor
  • End-to-End Security
  • Find Me/ Follow Me
  • Geo-Fencing
  • HD Voice Quality
  • Intercom
  • Line Failover

  • Unlimited Extensions
  • Web-Based Portal
  • Presence Monitoring
  • Ring Groups
  • Speed Dial
  • Three-Way Calling
  • Paging
  • Message Waiting Indicator

Need phones? We’ve got you covered!

We offer a selection of high quality desk phones to choose from, all powered by enterprise-grade security features.